ck22's Privacy Policy

Privacy Policy

ck22 is a trusted online gaming platform operating for users in Bangladesh. This Privacy Policy ("Policy") explains how ck22 collects, processes, stores, and discloses your personal information. By using this website (https://ck22.mom) or creating an account, you are considered to have agreed to the terms of this Policy.

This Policy applies to all users — those who simply browse the site, registered members, and those who contact our customer support team. We review and update this Policy as needed to stay in line with applicable laws.

ck22 only collects information that is necessary to operate the platform and improve your experience. The information collected falls into the following categories:

2.1 Identity & Contact Information

• Full name and username
• Email address
• Mobile phone number
• Date of birth (for age verification — minimum 21 years)
• Residential address

2.2 Financial & Payment Information

• bKash, Nagad, or Rocket account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals

Important: We never store your full payment PIN, password, or OTP. Financial information is transferred securely via SSL encryption.

2.3 Technical & Device Information

• IP address and geographic location (country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookie and session data
• Time and duration of site access

2.4 Gaming Activity Information

• Game history and betting patterns
• Win and loss records
• Bonus and promotion usage history
• Session duration and activity type

ck22 collects information in the following ways:

• Directly provided: Information you give us when creating an account, logging in, filling out forms, or contacting customer support.
• Automatic collection: Technical information is automatically collected through cookies, log files, and tracking technologies when you browse the site.
• Third-party verification: Information may be collected through verification agencies when needed to confirm identity or prevent fraud.
• Payment processors: Relevant payment information is received when transactions are completed through bKash, Nagad, Rocket, or bank transfer.

ck22 uses the information collected only for legitimate purposes. These purposes are described in detail below:

4.1 Account & Service Management

Your information is essential for creating and managing your account, verifying logins, processing deposits and withdrawals, and providing gaming services.

4.2 Security & Fraud Prevention

Technical and transaction data is analyzed to detect and prevent harmful activities, account hacking, money laundering, and other fraudulent behavior.

4.3 Responsible Gaming Monitoring

It is our responsibility to monitor your gaming patterns to identify signs of excessive play and ensure supportive intervention when needed.

4.4 Customer Support

Information is used to respond to your complaints or support requests and to provide effective service through live chat or email at [email protected].

4.5 Service Improvement

Data is used to analyze overall user experience, improve site performance, add new features, and resolve technical issues.

4.6 Legal & Regulatory Compliance

Information may be stored and used where necessary to comply with applicable laws or legal directives.

The ck22 site uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help ensure the site functions properly.

5.1 Essential Cookies

These cookies are necessary for the site's core functionality — such as maintaining login sessions, ensuring secure transactions, and saving language preferences. Disabling them will prevent you from using the site's main features.

5.2 Analytical Cookies

These cookies are used to analyze site traffic and user behavior. They help determine which pages are visited most, how long users stay, and where issues are occurring.

5.3 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent features like login or payments from working.

ck22 never sells your personal information or shares it with third parties for advertising purposes. The limited and specific reasons for disclosing information are described below:

• Service provider partners: Limited information is shared with payment processors (bKash, Nagad, Rocket, banks), technology infrastructure providers, and fraud detection agencies — only for the work they perform on our behalf.
• Legal obligations: Information may be disclosed as required to fulfill legal duties in response to court orders, lawful legal processes, or valid requests from authorities.
• Fraud & crime prevention: Information may be shared with relevant authorities to assist in investigations into money laundering, fraud, or other serious crimes.
• Business transfer: If ck22's business is merged or acquired, user information may be transferred to the successor entity with prior notice to users.

ck22 takes industry-standard technical and administrative steps to keep your information secure. The key elements of our security framework are described below:

• SSL/TLS Encryption: All information transmitted on the site is protected through SSL encryption technology. This ensures the confidentiality of all data traveling from your browser to our servers.
• Access controls: Only authorized staff can access your personal information, and every access is logged.
• Secure payment processing: All financial transactions conducted through bKash, Nagad, Rocket, and bank transfers are processed through secure, encrypted channels.
• Regular security assessments: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.
• Two-factor verification: Two-factor authentication is available for additional security on your account.

However, 100% security on the internet can never be fully guaranteed. It is therefore your responsibility to keep your password confidential and to notify us promptly if you notice any suspicious activity.

ck22 retains your information only for as long as it is needed for the relevant purpose or is required to be retained under a legal obligation. Specific retention guidelines:

• Active accounts: All relevant information will be retained for as long as your account remains active.
• After account closure: Even after an account is closed, certain information may be retained for a defined period for legal compliance, dispute resolution, and fraud prevention.
• Financial transaction records: Records of financial transactions are retained for the long term in accordance with legal requirements.
• Marketing data: If you withdraw your consent, marketing-related information will be deleted immediately.

As a ck22 user, you have the following rights over your personal information:

• Access: You have the right to receive a copy of the information we hold about you.
• Right to rectification: If there are any errors in your information, you can request that they be corrected.
• Right to erasure: In certain circumstances, you can request that your personal information be deleted — however, some information may need to be retained due to legal obligations.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Data portability: You can request a copy of your data in a structured format.
• Withdrawal of consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, contact us at [email protected] or let our support team know through live chat. We will respond to your request as quickly as possible.

ck22 is strictly for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified at the time of account creation, and if anyone registers using false information their account will be immediately closed and all associated information will be deleted. If you become aware of any minor using an account, please notify us at [email protected].

ck22 may update this Privacy Policy from time to time. Depending on the extent of the changes, we may:

• For minor changes — update silently by changing the "Last Updated" date at the top of the page.
• For significant changes — notify you in advance via your registered email or through a site notification.

If you continue to use ck22 after a change takes effect, you will be considered to have agreed to the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests to exercise your information rights regarding this Privacy Policy, please contact our support team. Our team provides service in Bengali and English 24/7.

To learn about our other site policies, visit the Terms & Conditions and Responsible Gaming pages.